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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Coastal Fox Support Form

    Add Attachment
    Most Asked Questions
    Expected Service & Support Delays

    Coastal Fox is operated as a sole trader ship with one employee so occasionally events may turn up where Service & Support will be delayed.

    Current Planned Delays:

    Date of Outage Reason for Delay Estimated Time to normal hours.
    3/12/2017 Will have limited internet due to plane plane travel NA
    4th to the 17/12/2017 Will be operating from europe so support and service will be offered but will be operating in UTC +1 Time Zone for a couple of hours a day. NA
    18th - 19/12/2017 Will have limited access to internet due to plane travel 20/12/2017
         


    How to set up Automatic Job Alerts


    Why has my country been blocked?

    When we detect large amounts of  suspicious traffic coming form a country we will block the country to keep our site resources secure.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Expected Service & Support Delays

    Coastal Fox is operated as a sole trader ship with one employee so occasionally events may turn up where Service & Support will be delayed.

    Current Planned Delays:

    Date of Outage Reason for Delay Estimated Time to normal hours.
    3/12/2017 Will have limited internet due to plane plane travel NA
    4th to the 17/12/2017 Will be operating from europe so support and service will be offered but will be operating in UTC +1 Time Zone for a couple of hours a day. NA
    18th - 19/12/2017 Will have limited access to internet due to plane travel 20/12/2017
         


    How to set up Automatic Job Alerts


    Why has my country been blocked?

    When we detect large amounts of  suspicious traffic coming form a country we will block the country to keep our site resources secure.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Expected Service & Support DelaysSecurity (Multiple Categories)View6T
    Why has my country been blocked?Security View1T
    Expected Service & Support DelaysJobs in Devonport (Multiple Categories)View6T
    How to set up Automatic Job AlertsJobs in Devonport View3T
    Expected Service & Support DelaysGeneral Articles (Multiple Categories)View6T
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